With recent events hilighting the value of quality moderation, it got me to consider: How can we help you out?
What steps, considerations, encouragements or warnings would you give the userbase regarding best practices for using the report feature (or other interraction with mods)? Reporting less, reporting more, putting more detail in the form, or just leaving it blank?
I was thinking of maybe putting together a psa-style infographic (a la think before you post) if the answers you give are poignant or significantly unknown to the average user.
So, the things I appreciate as an admin are a) knowing whether it’s simply a matter of breaking community rules, or whether it needs an admins attention. As it is, I see all reports made for all communities on the instance, and I leave the ones for communities that I don’t moderate, but they then sit around until a moderator actions them. And that can make it hard to tell at a glance which ones require an admins eyes.
Secondly, if it’s not immediate obvious from the reported post, what else do I need to do? “Look at posters history” / “Will make sense if you read the previous post” etc.