Not in the slightest unfortunately. Often customers don’t even know what customers want, and the subgroup that actually responds to these aren’t necessarily “average”
Not in the slightest unfortunately. Often customers don’t even know what customers want, and the subgroup that actually responds to these aren’t necessarily “average”
That seems like one hell of a hand waving away the opinion.
You do realize that was used for decades before computer’s and the Internet was a thing, right?
And they do things like blind tests so they get audiences that are average.
Actually, except for the deepest debugging data that only a programmer would want, you’re incorrect. And the conversation wasn’t just about that one minority type of data set.
Focus group and survey can help a lot as to the “why”, or the perception of things. Telemetry helps with the quantitative, the how and the what quite a lot more. Users often can’t even remember the sequence of events, or even how they reached a given situation.
All that information is important for the dev itself sure, but also for the UI people, the UX, the product manager, etc.
All that information is important for the dev itself sure, but also for the UI people, the UX, the product manager, etc.
I mean, I just retired from a career as a self-employed incorporated UI/UX software developer for Fortune 100 companies, but what the fuck do I know, right?
The data telemetry that you are describing is data overload and ends up being not efficient to know. The truth gets lost in the quantity noise.
You have to study the usage patterns of how people use the software, by actually watching people use the app, and you don’t get that from just some counter in memory counting how many times a certain button was pressed, there’s no gestalt in that data set. Great data for selling to third parties, but not for helping you with the UX of an app.
It’s my professional advice that I feel confident in the opinion I expressed on this matter, learned from literal experience on the ground.
It’s my professional opinion, as a current software engineer that what I said is my reality. If your telemetry was useless, it’s because it was poorly done, what can I say?
It’s my professional opinion, as a current software engineer that what I said is my reality.
Are you an expert on the subject being discussed?
I am.
Also, there’s just one reality.
If your telemetry was useless, it’s because it was poorly done,
How, exactly, can telemetry be collected poorly?
You totally ignore my points of collecting that much data becomes ineffective and becomes ‘white noise’, as well as how that data would benefit resale more than it would UX analysis.
what can I say?
You could just move on, Internet Warrior.
You’re trying to tell an expert on the subject we’re discussing that they’re wrong about something that they’re telling you they’re very sure of, from many years of experience.
Focus groups and customer surveys work really well.
Not in the slightest unfortunately. Often customers don’t even know what customers want, and the subgroup that actually responds to these aren’t necessarily “average”
That seems like one hell of a hand waving away the opinion.
You do realize that was used for decades before computer’s and the Internet was a thing, right?
And they do things like blind tests so they get audiences that are average.
No, they don’t, not for what telemetry is used for.
Actually, except for the deepest debugging data that only a programmer would want, you’re incorrect. And the conversation wasn’t just about that one minority type of data set.
Once again, no.
Focus group and survey can help a lot as to the “why”, or the perception of things. Telemetry helps with the quantitative, the how and the what quite a lot more. Users often can’t even remember the sequence of events, or even how they reached a given situation.
All that information is important for the dev itself sure, but also for the UI people, the UX, the product manager, etc.
I mean, I just retired from a career as a self-employed incorporated UI/UX software developer for Fortune 100 companies, but what the fuck do I know, right?
The data telemetry that you are describing is data overload and ends up being not efficient to know. The truth gets lost in the quantity noise.
You have to study the usage patterns of how people use the software, by actually watching people use the app, and you don’t get that from just some counter in memory counting how many times a certain button was pressed, there’s no gestalt in that data set. Great data for selling to third parties, but not for helping you with the UX of an app.
It’s my professional advice that I feel confident in the opinion I expressed on this matter, learned from literal experience on the ground.
It’s my professional opinion, as a current software engineer that what I said is my reality. If your telemetry was useless, it’s because it was poorly done, what can I say?
Are you an expert on the subject being discussed?
I am.
Also, there’s just one reality.
How, exactly, can telemetry be collected poorly?
You totally ignore my points of collecting that much data becomes ineffective and becomes ‘white noise’, as well as how that data would benefit resale more than it would UX analysis.
You could just move on, Internet Warrior.
You’re trying to tell an expert on the subject we’re discussing that they’re wrong about something that they’re telling you they’re very sure of, from many years of experience.
I’m using telemetry to figure out what’s wrong, what’s used and what isn’t used, what fails and what’s reliable, what was done when it failed, etc.
You can call yourself an expert as much as you want, it’s a tool that’s useful to me, so you saying it’s white noises and not useful bears no weight
Also, calling someone an internet warrior is funny / ironic coming from someone who’s doing exactly the same…