It’s called the asshole tax, and it’s what happens when you believe a child over the person you’re paying to fix your/their mistake (again).
Having run my own computer repair side business for a while, I would have (and have) absolutely done the same thing in the situation. I also had repeat fliers that realized their mistakes and didn’t try to blame me for their failure, and the nicer ones even got a discount. But the asshole tax is there to make dealing with problem customers more worth it, and potentially to encourage them to find someone else to torment and give money to.
It’s called the asshole tax, and it’s what happens when you believe a child over the person you’re paying to fix your/their mistake (again).
Having run my own computer repair side business for a while, I would have (and have) absolutely done the same thing in the situation. I also had repeat fliers that realized their mistakes and didn’t try to blame me for their failure, and the nicer ones even got a discount. But the asshole tax is there to make dealing with problem customers more worth it, and potentially to encourage them to find someone else to torment and give money to.