They’re also assholes as customers. Worked for a company that did monitoring for them and they were an absolute nightmare to deal with. They were so demanding of our time and liked to wave around legal threats so often that eventually management shelled out for a consulting company (who were SMEs with our product) just to manage their install.
They jumped the gun releasing without a campaign at launch. People were merciless in reviews about that. It’s better since that was added but still feels a bit hollow. I hope this isn’t a mistake because it has potential and seems like it’s evolving quickly.