I am the head of a large banking app / web in Europe. We have about 40 MiO logins per month, 39 (edit: millions) are done with the app.
Personally I would prefer the web version of everything important like banking always - but the customers are all preferring apps. So yea guess where I allocate my budget.
It sucks but that’s how people operate these days
;) millions … 39 millions ;)
I blame the Lemmy app of my choice for my typing shortcomings