Family and friends of a Vancouver entrepreneur are demanding answers after she was unexpectedly detained by U.S. immigration officials while attempting to cross the border with a job offer and visa paperwork in hand.

Jasmine Mooney, a 35-year-old business consultant and co-founder of a drink brand, has been detained for 11 days under what her supporters describe as “inhumane conditions,” with no clear explanation of why she was arrested by U.S. Customs and Border Protection.

Eagles, who said she found out about Mooney’s detention through a family friend, noted that her daughter had been working in the U.S. but was detained at the San Ysidro U.S.-Mexico border crossing near San Diego, Calif., on March 3.

Eagles said an immigration lawyer was finally able to reach Mooney late Thursday, but despite having no criminal record and facing no charges, Mooney remains in custody with no clear timeline for release.

“We have no issue with her being denied entry, we have no issue with her initially being detained. But we have a huge issue with the inhumane treatment she is receiving and that she knows nothing, has not been charged and has not been able to speak with us directly,” her mother said.

Eagles said the family has received an update from a third-party that Mooney may have a tentative release date of March 24, which — if true — remains “still too far away.”

“By then, she’ll have been in custody for three weeks,” Eagles said. “That’s twice as long as she’s been there already. And so we want to get her home as soon as possible.”

Mooney was detained by border officials while trying to enter the U.S., as she had previously done successfully when applying for a Trade NAFTA, or TN, work visa.

After spending three nights in detention at the world’s busiest land border, Eagles said her daughter was transferred to a facility in San Diego then to the San Luis Regional Detention Center south of Yuma, Arizona, where she has since been sleeping on the floor of a cell alongside nearly 30 other women.

Eagles said that each time her daughter was transferred, she was handcuffed and in chains.

“I was put in a cell, and I had to sleep on a mat with no blanket, no pillow, with an aluminum foil wrapped over my body like a dead body for 2½ days,” she told a reporter.

As her detention continues, Mooney remains confined to a concrete cell with no natural light, no mats, no blankets, and minimal bathroom facilities.

“Every single guard that sees me is like ‘What are you doing here? I don’t understand — you’re Canadian. How are you here?’” she told ABC News.

“One or two months ago, if CBP officers found an issue with a Canadian’s work visa, the typical route taken is revoking the visa and ordering that person to leave the country,” said Neitor. “To detain someone like this would have been considered extreme not long ago, but’s it happening much more frequently nowadays.”

Neitor noted that while there is no limit on how long U.S. immigration authorities can detain a non-U.S. citizen, individuals have the legal right to talk to a lawyer while in detention.